An example conversation with Karo. A visitor asks what is on this Friday evening; Karo finds the performance, describes it, offers two sets of seats with level access, takes the booking against the visitor's existing account and confirms it.
Supporting your audiences around the clock
Karo answers your audience's questions on your website, in your tone of voice, using your venue's own information and a live connection to your ticketing system.
Trusted by
What it does
Karo takes care of the repetitive questions, so your team can focus on the work that matters.
New and existing bookings, access, getting here, your facilities and what's on. Karo handles those conversations on your website, giving each person an answer specific to their booking, their access needs and the event they're asking about.
Features
Designed for the demands of a busy box office
Booking
Customers can ask what's on in their own words and book directly in the chat, with Karo guiding them on seating and access requirements.
Built for accessibility
Disabled customers are three times more likely to ring a venue for help. Karo gives them an instant, personalised answer for their requirements.
Responds in your voice and on-topic
Trained on your venue's tone and information, Karo stays on-brand in every conversation and won't be drawn off subject.
Available 24/7
Late-night bookers, weekend browsers, last-minute questions – Karo answers them all, around the clock. Don't lose a sale just because your team is offline.
Product
A closer look at Karo
An example conversation. A visitor asks what is on next week with BSL support, and Karo answers that Summer Holiday on Thursday 6 August at 7.30pm is interpreted, with the interpreter stage left.
Answers and bookings
Access questions, opening times, what's on, and a customer's own order. Karo answers from your venue's information and a live connection to your ticketing system.
An example of Karo's setup screen. The agent has been named Frank, navy is the selected brand colour out of navy, blue, green and yellow, the greeting reads "Hi, I'm Frank. Ask me about tickets, access or getting here", and the tone of voice is set to warm and clear, never pushy.
Make it your own
From your brand colours to the tone of voice, Karo can match your venue's identity and style. You can give your agent a name and guide how it greets and chats to visitors.
An example of Karo's conversations view for the last seven days. Access and step-free routes came up 42 times, start and finish times 31 times, changing a booking 18 times, parking nearby 11 times, gift vouchers 9 times and group bookings 6 times.
See what people ask
Every conversation is logged and tagged, so you can see what your audience is asking and update Karo's knowledge base in response.
Integrations
Connects to your tools straight away
Line-Up
Live event listings, automated refunds and exchanges, order lookup and more.
Spektrix
Live event listings, order lookup, seating plans and conversational booking.
CultureSuite
Unified website and ticketing knowledge, deep links to book and natively multilingual.
Zapier
Let Karo do more across the 8,000+ apps in the Zapier ecosystem.
Book a demo
Ready to see Karo in action?
If you like the sound of using AI for good in your venue or organisation, sign up for a demo of Karo.