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Your new front-of-house colleague

Karo answers your audience's questions on your website, at any hour, from your venue's own information and a live connection to your ticketing system.

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What it does

The first answer your audience gets, and the first thing off your box office's desk

Opening times, access, getting here, what is still on sale – Karo answers the questions that come in over and over, at any hour, from your venue's own information. It takes minutes to set up. Your team keeps the conversations that need a person, and you get to see what your audience is actually asking.

Briefed like a new member of staff

  • Knows the place inside out

    Karo works from the information you give it. Your access details, your policies, your programme, your way of saying things. It answers as your venue rather than as a generic assistant.

  • Knows what's on sale today

    Karo has a live connection to your ticketing system, so its answers come from today's listings, not from last month's web page. It connects to the ticketing systems venues already use.

  • Hands over before anyone gets stuck

    Someone asks for a human, and Karo passes the enquiry to your team with the conversation attached, and lets the customer know. Nobody has to repeat themselves.

  • Brings you audience insight

    Every conversation is logged and grouped by subject, so the questions your audience keeps asking show up as patterns. Karo answers them, and you learn from Karo's conversations too.

Product tour

See Karo in action

Answer every enquiry, day or night

Your audience does not stop when the working day does, and an unanswered question is often a booking that never happens. Karo answers them from your own information, in your own words, at three in the morning as readily as at three in the afternoon.

A person when a person is needed

Karo knows what it cannot settle and passes it straight to your team, with the whole conversation attached. Your audience never has to explain themselves twice, and your team only picks up the enquiries that genuinely need a person.

Look up a booking, or find your tickets

Karo has a live connection to your ticketing system, so it can look up an existing booking, say what is on, check what is still available, help someone find the right ticket and book it.

Find out what your audience keeps asking

Every conversation is logged and grouped by subject, so the gaps in your information show up as patterns rather than as complaints.

How it works

Karo does most of the setup itself

Karo starts from what you already publish, so a working instance takes minutes rather than a project plan. You keep adding to it once it is live.

Karo reads what is already there, importing your static information, access details, policies and programme, so most of your venue's knowledge is in place before you sit down.

Integrations

Connects to your ticketing system

Spektrix, Line-Up, CultureSuite and Zapier are live today. Tessitura and Ticketsolve are in development, and we'll build the one you need if it is not here.

  • Line-Up

    Live event listings, automated refunds and exchanges, order lookup and more.

  • Spektrix

    Live event listings, order lookup, seating plans and conversational booking.

  • CultureSuite

    Unified website and ticketing knowledge, deep links to book and natively multilingual.

  • Zapier

    Let Karo do more across the 8,000+ apps in the Zapier ecosystem.

  • In development

    Tessitura

    In development.

  • In development

    Ticketsolve

    In development.

Success stories

Already part of the team

23%

of conversations involved access

75%

of chats resolved in under a minute

“Frank, powered by Karo, already feels like part of our team. It answers people with clarity, handles real tasks and reflects how our visitors think.”

Andrew Howard FCIMHead of Audiences, Marketing and Sales at Blackpool Grand Theatre

Time back for bigger projects

67%

of chats ask about event information

30%

arrive outside 9am to 6pm

In the first three months with Karo, Cadogan Hall's team got back enough time to complete a long-postponed systems project.

FAQs

Frequently asked questions

Do we need a web developer to set this up?

No. Karo embeds on your website with a small snippet – in most cases your team can add it without a developer. If you’d rather we handle it, we will.

What happens if Karo doesn't know the answer?

It won’t guess. Karo hands the conversation to your team with the full context attached, so your customer never has to repeat themselves – and no one gets a made-up answer.

Will it sound like us, and can we control what it says?

Yes, completely. Karo is trained on your tone of voice and your information, so it stays on-brand in every reply rather than sounding like a generic chatbot. You decide what information it works from, you can update it any time, and nothing goes live that you haven’t approved.

Is Karo here to replace our box office team?

Karo takes the repeat, routine questions off your team’s plate so they can focus on valuable work and meaningful conversations. It’s designed as support for your team, never a replacement.

How long does it take to get up and running?

Five minutes of input from you is enough to get a working instance running. We connect Karo to your systems, train it on your venue, and go live – without disrupting your team’s day-to-day.

Is our customers' data safe?

Yes. Karo only uses the information you connect it, handles customer data securely and in line with your obligations like GDPR. We’re happy to walk your team through the details.

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Built by people who have run the on-sale

We have fixed listings late at night, untangled ticketing systems and answered the same question fifty times before lunch. Karo came out of this experience. Book a demo to see it handle your customers' questions with ease.